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In: Computer, Lifestyle, passwords, safe browsing

The bulk of my computer support is in two areas; Malware infection support and ‘forgot my password’. If you ask which costs more for the customer due to the amount of time it takes to fix, I would say it is the later. When a customer says in the opening words of our conversation, I don’t know what my password is, I know it will take time to resolve. Most people forget passwords for two reasons. Not used in a long while Recently changed Recently changed Passwords are a more common problem. As the Internet gets more sophisticated, websites are asking users to change theRead More →